Frequently Asked Questions
WHAT ARE THE FIRST STEPS TO STARTING THERAPY?
Fill out our appointment request form.
Our intake coordinator will verify your insurance benefits and text you with a link to schedule an intake call and notify you of any co-pays.
Talk to our intake coordinator to choose a therapist that best fits your needs.
Complete your intake forms through the client portal after confirming your scheduled intake session with our Care Coordinator.
Come to your first session.
Meet your therapist and discuss what brings you to therapy and your goals for therapy. The initial session is where we get to know you and you get a feel for who we are as a therapist. By the end of the session, we will talk to you about our fit as a therapist and hopefully schedule a second appointment to start treatment.
DO YOU ACCEPT INSURANCE?
We are in-network with several insurances including Aetna, Cigna, United/Optum, Kaiser, Health Net/MHN Blue Shield PPO (not HMO or Magellan), Blue Shield Promise Health Plan. We also accept most PPO plans as out of network for the plans we are not able to accept in network.
WILL THERAPY SERVICES BE COVERED BY MY INSURANCE COMPANY?
A portion of your fee may be covered by your insurance if you have PPO plan. We will handle insurance billing for you as an out-of-network provider. You are responsible for meeting your deductible and after deductible is met, you are responsible for co-insurance and the portion of fee not reimbursed by insurance.
ARE THERE ANY BENEFITS TO SELF-PAYING FOR THERAPY INSTEAD OF USING INSURANCE?
Yes, there are several benefits to self-paying for therapy and several drawbacks to using insurance to pay for therapy. Here are a few reasons I advocate clients to self-pay for therapy:
Therapist must give you a medical diagnosis for insurance to pay for therapy;
Insurance company determines how long your treatment will be, not you and the therapist;
In some cases, insurance will ask for a report of your treatment, jeopardizing confidentiality;
Insurance chooses your therapist for you by limiting your choice of therapists to those in their network.
IS THERAPY CONFIDENTIAL? WHAT DOES CONFIDENTIALITY REALLY MEAN?
Yes, therapy is confidential meaning that all information between the client and the therapist is held in strict confidence and not shared with any third party, with the exception of the following:
If there is a reason to believe there is an occurrence of child, elder, or dependent abuse or neglect;
If there is reason to believe that you have serious intent to harm yourself, someone else, or property by a violent act you may commit;
If you introduce your emotional condition into a legal proceeding;
If your records are subpoenaed by a court of law;
If you sign a release authorizing the therapist to speak with a designated individual.
WHAT ARE SESSIONS LIKE?
In the first session, your therapist will review your consent form and discuss confidentiality as well as take your payment. Then your therapist will begin to hear your story and learn more about you and your goals for therapy.
The second and third sessions are typically a continuation of your story, getting to know you, your strengths and growth needs. We will form goals that are objective, meaning they will be specific, you will know how to reach them, and what life will look like when you reach those goals.
From that point on, sessions are tailored to meeting your goals, with check-ins on how you feel progress is being made, changing or adding goals, and helping you feel life satisfaction.
HOW DO | CANCEL OR RESCHEDULE AN APPOINTMENT?
You may always call the office or email your therapist to cancel or reschedule an appointment (email is their firstname@evolvetherapycenter.com).
Our office policy is that all cancellations and reschedules must be 48 hours before the scheduled appointment to avoid a fee. Late cancellations and no shows have a $120 fee that is charged to the client.
Insurance cannot be charged for this fee.